Privacy Policy

Rolling Suds ("Rolling Suds," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, enroll in a maintenance plan, communicate with us, or use our services.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Mobile phone number
• Property address
• Service requests
• Payment information (processed securely through third-party providers)
• Communications with our team

We may also automatically collect certain website usage information such as IP address, browser type, pages visited, and device information.

When you begin entering information into a quote, coupon, contact, or checkout form, we may securely save the information you have entered before you press the submit button. We use this partial-form information to identify technical problems, prevent spam, and help you with the specific request or checkout you started. Partial form entry does not by itself provide consent for marketing text messages or automated calls.

How We Use Your Information

We use your information to:

• Provide estimates and schedule services
• Deliver requested services
• Process payments
• Respond to customer inquiries
• Send appointment reminders
• Send arrival notifications
• Provide service updates
• Send review requests
• Administer maintenance programs such as Suds Club
• Improve our website and customer experience
• Comply with legal obligations

SMS Messaging Privacy

Rolling Suds of Lancaster offers one optional text-message program covering informational, transactional, and recurring marketing messages.

Customers who opt in may receive text messages regarding quote requests, appointments, technician arrival updates, service updates, invoices, payment confirmations, customer support, seasonal service reminders, special offers, discounts, promotions, new services, and company updates.

The quote form uses one optional checkbox for this combined text-message consent. The checkbox is unchecked by default, and consent is not required to request a quote, book service, make a purchase, or receive services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Mobile phone numbers, SMS consent records, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only with trusted service providers that assist us in operating our business, processing payments, scheduling services, delivering communications, or complying with legal obligations. These providers are required to safeguard your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, or misuse.

Incomplete form records are kept only for a limited period appropriate to following up on the request, troubleshooting the website, and preventing abuse, after which they are deleted or anonymized unless they become part of an active customer record or must be retained for legal purposes.

Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to operate the site, analyze website traffic, measure quote requests, and understand the effectiveness of our advertising.

We use Google Analytics, the Meta Pixel, and Meta's Conversions API. These services may receive information about your browser, device, pages viewed, referring page, and actions taken on our website. When a quote request is successfully submitted, contact identifiers such as name, email address, and phone number may be normalized and securely hashed before being sent to Meta for conversion matching. We use this information to measure website performance, attribute quote requests to advertising, and improve our marketing. We do not send the property address, service details, SMS consent choice, or other quote-form contents to Meta.

You can limit cookies through your browser settings and review Meta's controls in its Privacy Center.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where permitted by law
• Opt out of marketing communications at any time

Contact Us

If you have questions about this Privacy Policy, contact us:

Please also review our Terms of Service for additional information regarding the use of our website and services.